Effective Date: 30 July 2026 • Governing Law: India (Consumer Protection Act 2019) & International

This Refund Policy explains how FindMyReviews handles refunds, disputes, and fund releases on our escrow-based review marketplace. Because all payments are protected by escrow, our refund process is designed to be fair to both Buyers and Sellers.

1. Buyer Refund Scenarios

1.1 Proof Not Submitted

If a Seller claims an order slot but does not submit proof within the delivery window, the Buyer is entitled to a full refund of the escrow amount. Contact admin via WorkStream Support. Refunds are processed within 3-5 business days back to the original payment method or wallet.

1.2 Unsatisfactory Proof (Dispute Raised)

If a Seller submits proof that does not meet the order requirements (wrong business, wrong star rating, fake screenshot, review removed), the Buyer may raise a dispute. Admin will review evidence within 24-48 hours. If the dispute is resolved in the Buyer favour, the escrow amount is refunded to the Buyer wallet.

1.3 Order Cancelled Before Any Proof Submitted

If a Buyer wishes to cancel an active order before any Seller has submitted proof, a full refund is available. Contact admin via WorkStream Support.

1.4 Failed Razorpay Payment

If your Razorpay payment was debited but your order was not activated, contact us immediately with your Razorpay payment ID. We will verify and credit the amount to your wallet within 24 hours, or process a full refund within 5-7 business days.

2. Seller Payment Scenarios

2.1 Approved Proof

When a Buyer releases payment after verifying proof, the earn amount (minus platform fee) is instantly credited to the Seller wallet. Sellers can withdraw to UPI above the minimum withdrawal threshold.

2.2 Disputed Proof — Seller Wins

If admin finds in favour of the Seller, the escrow is released to the Seller wallet as normal.

2.3 Disputed Proof — Buyer Wins

If admin finds in favour of the Buyer, the Seller proof is rejected and the escrow is returned to the Buyer. The Seller earns nothing for that submission.

2.4 Withdrawal Rejected

If a withdrawal request is rejected, the amount is returned to the Seller wallet within 24 hours. The Seller may resubmit with a valid UPI ID.

3. Refund Timelines

4. Non-Refundable Items

• Platform fees already deducted from completed transactions
• Referral bonuses already paid out
• Wallet balances of permanently banned accounts
• Payments already released by the Buyer — once released, cannot be reversed

5. How to Request a Refund

1. Log in to your FindMyReviews account
2. Go to WorkStream and open a Support chat
3. Describe your issue with your Order ID, Payment ID, and screenshots
4. Our team will respond within 24 hours

Alternatively email us at support@findmyreviews.com with subject "Refund Request — [Your Order ID]".

6. Consumer Rights

Indian users are protected under the Consumer Protection Act, 2019. You may also file a complaint at the National Consumer Helpline (NCH) at 1800-11-4000 or consumerhelpline.gov.in.